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Software Support Specialist, Diploma
A Software Support Specialist installs, modifies, and makes minor repairs to microcomputer hardware and software systems and provides technical assistance and training to system users. They also install or assist service personnel in installation of hardware and peripheral components, such as monitors, keyboards, printers, and disk drives.
Specialists load software packages such as operating systems, word processors, or spreadsheet programs into a computer. They answer client inquiries in person and via telephone concerning systems operation; diagnose system hardware, software, and operator problems; and recommend or perform minor remedial actions to correct problems based on the knowledge of system operations. |
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Semester |
Course Title |
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First
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Introduction to Computers/CIS |
3 |
Includes essential computer hardware and software concepts as well as an introduction to the Internet, searching and email. Students will gain proficiency working with a LAN and Windows operating system. File management skills will be reinforced as students complete career research projects using word processing, spreadsheet and presentation applications. A majority of class time will be spent learning database essentials with Access. |
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Introduction to Programming |
3 |
Introduces students to the terminology, fundamentals and application of a disciplined program development process. Basic programming concepts such as problem analysis, logic organization and design, and program development and testing will be implemented. Program design tools such as flowcharts and pseudocode will be incorporated into the development of beginning-level business applications using the Java programming language flow control statements, methods, and arrays. |
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Network and OS Fundamentals |
4 |
Develops networking skills through learning what a LAN (Local Area Network) is, how it is used and works. Students will develop networks using Microsoft Server and the Linux Operating System. The usefulness and functionality of Command line structure, scripting, client/server sockets and GUI environments to assist in networking utilization will be covered during the course. |
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Internet Programming Essentials |
4 |
Develops students' internet skills with Hypertext Markup Language (HTML). Students will each develop their own personal web page, providing them with a well-rounded understanding of the internet. A simple text editor will be the main development tool for their web pages. Students will also be exposed to other web page development tools including Microsoft FrontPage and DreamWeaver. |
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College Math |
3 |
A course covering the concepts and applications of mathematics, that includes: the arithmetic order of operations, percent problems, descriptive statistics and graphing, algebraic manipulations, solving linear equations, formula rearrangement, word problems, measurement, and applied plane and solid geometry. This course satisfies the institution's general education requirements for mathematics, but is not a transfer course. Prerequisite: Placement Assessment |
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Second
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Visual Basic.NET/Intro |
3 |
Entry-level course in Microsoft Visual Basic. NET utilizes procedural and object-oriented programming techniques. Topics include: application analysis and design; structured programming techniques; VB controls and properties, events and methods; logic constructs; variable definitions and scope; debugging techniques; sub procedures and functions; sequential file access; database access; and error trapping. Prerequisite: CIS 130 or equivalent |
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Introduction to JAVA |
3 |
Develops the knowledge necessary to understand, write and debug simple programs in the Java programming language. Topics covered include data types, operators, expressions, program flow control statements, methods, objects and classes, class inheritance, applets, applications, arrays, interfacing with databases using SQL statements in Java programs and graphical user interfaces. Prerequisite: CIS 130 |
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Introduction to Databases |
3 |
This course provides students knowledge of ANSI SQL and database design principals. The course uses Oracle and the Oracle Certified Professional (OCP) exam, "Introduction to Oracle9i SQL Exam". |
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Image & Animation Applications |
3 |
Students will develop their own web sites while working with some of the most popular web tools used today, including Adobe Photoshop, Macromedia DreamWeaver, and Macromedia Flash. Extensive hands-on experience with images is gained when students learn how to create, edit, optimize and animate images, work with image mapping and slicing tools, and create rollover effects. Additional topics covered include Cascading Style Sheets, JavaScript, and DHTML. |
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Communication in the Workplace |
3 |
Presents the elements of oral and written communication necessary to succeed in today's workplace. Emphasizes the written and oral skills needed for job search and employment. Hands-on activities and collaborative projects will provide students with comprehensive information addressing essential writing, speaking, and listening skills necessary to excel in today's workplace as well as the workplace of tomorrow. |
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General Psychology |
3 |
Provides the student with an introduction to the basic psychological processes underlying human behavior. Topics include the functions of the brain amd nervous system, the characteristics of sensation, perception and altered states of consciousness, learning and memory, the nature of thinking skills and intelligence, theories of motivation, emotion and personality, a survey of psychological disorders and approaches to therapy, social/interpersonal relations, and practical applications. |
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